Solveig, each piece is designed to accompany you in style and comfort. If it doesn't suit you, we've simplified the exchange process to make everything seamless and stress-free.

🇨🇦 Exchanges & Returns (Canada)

• Exchanges and refunds are accepted and fully supported by Solveig.
  
• Contact: hello@solveigmama.com to initiate your return. Include your order number and the reason for the exchange/return.

🌎 Exchanges & Returns (Other countries than Canada)

• Exchanges and refunds are accepted and fully covered by the customer.
  
• Contact: hello@solveigmama.com to initiate your return. Include your order number and the reason for the exchange/return.

Eligibility requirements

• Timeframe : Returns must be requested within 30 days of shipment .
• Product Condition : Items must be unworn, unwashed and with their original tags .
• Exceptions : For hygiene reasons, certain items (underwear, swimwear without hygienic protection) cannot be returned.
• Gift cards cannot be redeemed for cash.

How to make an exchange?

• Check that your item is eligible for return.
• Contact our customer service to receive a prepaid return label .
• Drop off your package within 15 days .
• Once received, we will ship your new item at no additional cost.

Incorrect addresses or unclaimed orders

Packages returned to our warehouse due to an incorrect address will be refunded as store credit . Please ensure your information is correct and track your shipment using the link provided.